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Frequently Asked Questions

General

  • What is FlipLend?

    FlipLend leverages technology to reimagine the traditional mortgage process as a simple, fast, and reliable marketplace for both borrowers and investors.

  • How does FlipLend work?

    FlipLend is simple. Borrowers apply for mortgages through an easy-to-use online interface and can be financed in a matter of days. Investors then electronically purchase loans closed by FlipLend for the attractive cash flows they produce. We are the marketplace in the middle that handles all aspects of the mortgage transaction from first borrower contact to last servicing payment.

  • Are you a bank?

    FlipLend is not a bank in the traditional sense as we don’t take deposits, are not FDIC insured, and have zero retail branches. Technically, we are a licensed mortgage banker state-by-state per compliance requirements. Most simply, we are a direct lender with a marketplace of investors who buy our loans.

  • So who are you?

    We are a team of entrepreneurs from a variety of backgrounds that have come together to reimagine mortgage. We have technology at our core, but also have 100s of years of mortgage experience in our senior executive ranks. We are probably one of the most professionally diverse teams to ever build a mortgage business. You can see our team here.

  • What's different about you?

    FlipLend is the best way for borrowers to get a mortgage. Borrowers receive a custom rate in 3 minutes, finish their application in 20 minutes and close in 10-14 business days. All of this can be done 100% online, with a personal loan specialist on-call every step of the way. With FlipLend, processing costs are less than 1/3 the industry average and the savings are passed directly on to the borrower. We go where banks can’t, using proprietary technology to deliver reliable financing to the traditionally underserved.

    FlipLend leverages technology and data to drive results for investors. We have built an end-to-end platform from the ground up that goes far beyond traditional credit and valuation analysis to ensure best-in-class loan performance. Our highly automated system efficiently produces loans in a fast, reliable, and consistent manner. FlipLend is the simplest way to invest in mortgages for institutional and retail investors alike. FlipLend gives full access to a range of unique high-quality mortgage products.

Borrowing

  • What's the process to get a loan from you?

    The process is simple, fast, reliable, and 100% online. To apply for a loan, signup as a borrower to get started. We’ll ask you a few quick questions about you and the home you’re interested in and then give you a customized rate -- all in about 3 minutes. From there we make it incredibly easy to finish a full application in just 20 minutes. You will simply answer a few remaining questions and upload the required documentation. We’ll verify your information, and if everything checks out, you will often close in 10-14 days.

  • When do I get my rate?

    Our simple prequalification only takes about 3 minutes and you get your customized rate immediately. These aren't teaser rates, this is actually what you will get if all of the basic information you've provided can be verified during underwriting.

    Should any of your information change during the process, we'll simply recalculate your new rate in real time and let you know what the new rate is. We believe you should know all of this right away in very transparent fashion.

  • How long does it take to close?

    Timing to close will vary depending on the terms of the individual loan but we strive to close all loans in under 10 days. We will fund loans as soon as possible once we have received all of your information, been able to perform a valuation of the home, and verified documentation. The sooner you provide us with the needed information, the sooner we close.

  • Are you a Lender or a lender?

    FlipLend is a direct lender. We lend our own funds to make sure you close reliably and on time. After closing we generally sell those loans to our investors via secondary sale transactions.

  • What loan programs do you offer?

    FlipLend offers a breadth of programs today including Bridge Loans, Rental Loans, and soon to be Consumer Mortgages. Our initial programs focus on property investors who need financing either for a home they intend to re-sell or for a stabilized rental asset.

  • What kinds of loans do you specialize in?

    While we’re rapidly increasing the breadth of our product coverage, our sweet spot has traditionally been in investor loans. We’re one of the largest bridge lenders nationally and are pioneering single-asset Rental Loans for owners of cash-flowing rental properties.

  • Will I qualify for your loans?

    Let's find out in 3 minutes. Start your prequalification and we'll give you estimated rates after just a few short questions. If anything you told us is disqualifying, we’ll let you know exactly what that is.

  • Do you offer consumer mortgages?

    Not yet, but we plan to offer consumer mortgages in 2015. Stay tuned for updates around product offerings coming soon.

  • What states are you lending in?

    FlipLend lends in Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Michigan, Missouri, North Carolina, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and West Virginia. Many more states are coming in the near future.

  • How much documentation do I need to provide?

    As soon as you finish your prequalification, we’ll generate a custom checklist of the minimum amount of information you need to provide to us. If you have everything ready, you can be done in about 20 minutes. If not, you can always come back later and finish any remaining elements.

    If there’s documentation that a traditional mortgage provider would ask you for but is not needed for your loan, our system automatically recognizes that and removes the requirement. Our goal is to minimize work for you and maximize ease.

  • In what ways does your technology make it easy?

    Our technology makes the process easy in a number of ways. We’re able to give your personalized rate within minutes. We build you a simple customized checklist of items you need to provide us to. We show you a feed of all activity on your loan, in real-time, as it happens. When you need help, click on button and we’ll notify your loan specialist by email and text message to call you back ASAP. If there’s anything we need from you, will update you every morning with outstanding needs. Our streamlined process that we’ve reinvented from the ground up lets you close in days. And then your monthly payments begin seamlessly (usually via ACH auto-debit) and you can track your balances right in your dashboard. End-to-end, it’s hands down the best way to get a mortgage.

  • Are you all automated or can I talk to someone?

    Absolutely you can talk to someone. Your dedicated FlipLend Loan Specialist is standing by to help. In fact, they are one-click away on the borrower dashboard. Just click to request a call, and we’ll send them an email and a text message to their cell phone letting them know you need assistance.

    We believe the best customer experiences are simple, intuitive, and self-serve but wrap that technology around amazing people who are here to solve for you and get to “yes”. We’ve built an amazing team and culture to help you with this very special life event of home ownership. Consider us your partner in the transaction.

  • What are the fees to apply and close?

    We minimize fees at every step, but the loan process isn’t free and there could be costs at application and closing.

    Application fees are applicable on some loan programs and are structured as a refundable deposit on the hard costs we incur to underwrite your loan. If you decide you want to withdraw from the process, we’re happy to do a partial refund of anything not yet spent. If we’ve spent more than the amount, well, that’s on us and we won’t ever ask for more.

    Closing fees vary by loan program and the trading of rate vs. fees as part of your choice as a customer. These are net-funded at closing. That means, for example, if you have $1,000 in fees to close on a $200,000 loan, you will be given $199,000 at closing where we keep the difference as our fee. No need to pay us or do anything complicated. It’s all taken care of. As soon as you get your rate, you’ll know what to expect from your fees.

  • How do I know the status of my application?

    One of the most exciting features of FlipLend is your Loan Dashboard. We designed your Loan Dashboard so there are no surprises: when we know something, you know too. Watch your loan as it goes through our process flow. See pending information requests, complete your borrower checklist, upload documents directly, chat with your Relationship Manager and more.

  • Does closing depend on your investors committing to finance me?

    No, you do not have to wait for others. We are a direct lender. That means you get a mortgage from us in predictable, reliable fashion as you would expect. We handle everything with our downstream investors so you don’t have to worry about it.

    Only in very rare cases where a borrower asks for a loan far outside our normal credit parameters may we require an extended period of time to ensure investor commitment.

  • What can I do if I am denied?

    If your loan, credit, or home parameters don’t match up with our requirements and we have to deny credit, we will work creatively to pose a counter-offer if we can. That may mean taking a lower loan amount in a way that lowers risk and is a match for our credit box.

    If there’s no way to make the loan work, we’ll tell you very quickly, transparently, and reliably why not.

Investing

  • How do I invest on the platform?

    The FlipLend investor platform makes it very easy to invest across the spectrum for both large institutions and individual retail investors. Institutions who want to invest should Invest@tierralc.com us to setup a time to talk. Individuals who want to invest can self-serve signup, see investment opportunities immediately, and invest within days.

  • What is the process like for an individual investor?

    To apply to become an investor on the FlipLend platform, sign up as an investor to get started. We’ll guide you through our quick verification process to confirm your eligibility to invest on the platform. Then, you can connect your bank account, specify an amount, and pull funds directly to your secure platform account. Those funds will then be available for your investment almost always within 48 hours. While you’re waiting, you can browse investment opportunities. When the funds have arrived you can buy into loans with two clicks and specify the amount you want to invest. Then, you instantly receive a principal interest in a Platform Note and start earning cash flows that day. It’s that simple.

  • Who is eligible to invest?

    For now, only accredited investors” can invest on the retail platform, which means you must meet certain minimum annual income or net worth thresholds. In addition, we may impose additional limitations on investor eligibility from time to time to comply with applicable laws and regulations or otherwise ensure investment suitability for potential investors. In certain circumstances, we may utilize third party accreditation services to verify that potential investors meet the requisite eligibility criteria and investors will need to be screened and verified before viewing potential investment opportunities.

    On the institutional side, we currently work with many different classes of investors including hedge funds, private equity, mortgage desks, family offices, university endowments, and more.

  • Who provides the capital for the loans?

    FlipLend is a direct lender and use our own capital to make loans. In the days following the loan closing, we sell either whole loans to institutional investors or issue Platform Notes to individual investors to give the marketplace access to the underlying cashflows.

    To date, the overwhelming majority of our loans closed have been purchased as whole loans by institutions, but we’re excited to now have our individual platform ready.

  • Can I pick my loans or are they assigned?

    Institutions generally work with us on a forward flow basis that is passive and aligns with one of our core product specifications. Between the time the loan is assigned to the investor and when the trade is formally printed, investors can login to their investor dashboard and view their collateral.

    Individuals are able to login, browse/search all investment opportunities, select ones that interest them, and specify the investment amount they wish to commit.

  • How do you screen investments?

    The underwriting process varies by loan product. Generally speaking, our technology allows us to do a comprehensive assessment of many parts of the loan including the borrower credit, the asset valuation, and additional considerations specific to the opportunity being assessed. We drive a rigorous process based in objective semi-automated underwriting methods leveraging a combination of people and technology.

  • Are there minimum commitment amounts?

    $10,000 is the minimum required capital to invest on FlipLend, but participations in individual notes can be as low as $1,000.

  • What data do I see for the loan?

    When you browse investment opportunities on FlipLend, we will show you a wide array of relevant underlying documentation specific to each loan and also the summary key data points to make it easy so you don’t have to dig through loan files. You’ll learn about the borrower, the asset, the terms of the loan, additional guarantees, other aspects of the situation, and more.

    Due to regulatory restrictions, we will not be able to provide every document that we receive, create, or cross-reference in our underwriting process, but we’ll make the visibility as transparent and maximum as possible. Our goal is to give you the absolute best view into what you’re investing in.

  • How long is my capital locked up?

    Your capital will be deployed for the length of the loan term. It could be shorter if there is a prepayment by the borrower. It could be potentially longer should the loan have any issues of delinquency or default towards the end of the term. This is all conditioned on the payment behavior of the borrower for the underlying mortgage that then drives the repayment of the Platform Note.

  • How do you service the loans?

    Each mortgage loan is serviced either by FlipLend internally or by a national loan servicing company we work closely with. This party is responsible for collecting payments and administering the loans, including handling any loan modifications or loss mitigation options, or arranging foreclosure proceedings.

  • How do I get paid back?

    Payments are collected, applicable servicing fees are deducted, and the remaining principal and interest is sent to investors in pro-rata share of their participation in the Platform Note.

    Those funds are seamlessly returned to their dedicated on-platform trust account where the funds can either be reinvested or withdrawn off of the platform by the investor for use elsewhere.

  • Can I see how my investments are performing?

    Yes, you have 24/7 access to your investor dashboard that shows you in-depth status of each Platform Note investment made and the performance of the underlying mortgage. You will know when payments have been made, if payments have been missed, the status of the loan, current unpaid balance, a complete history of proceeds received, and much more. You can also view summary statistics of your portfolio and will receive monthly statements.

  • What happens if a loan goes into default?

    We will inform investors if any significant actions are taken on loans related to their investments, but we handle the process from end-to-end. That means the special servicing of working out the loan and successfully recovering principal and interest is all handled by the platform in addition to the regular every day activities. The entire process is truly turnkey for the investor.

  • Do you have a secondary market?

    FlipLend currently does not have a secondary market but we will soon for the Platform Notes. Especially as we introduce consumer mortgage products, most of which will be 30y in length, a secondary market is crucial to enabling access for investors without locking up capital for an extended period. That’s why we’re hard at work rolling this out as soon as we can.

  • What are the tax implications of investing?

    Investments in the Platform Notes will result in interest income to investors. The interest provisions of each Platform Note vary according to the specific terms of the corresponding mortgage loan. Consult with your tax advisor to determine the tax implications of any proposed investment, including any investment in the Platform Notes.

  • What are the expected returns?

    Expected returns on FlipLend vary by loan product and will change over time as the underlying credit profiles, macroeconomic factors, and underwriting processes evolve. That said, for each investment opportunity, we provide the gross underlying interest rate that, if the loan is paid on a normal schedule, is the rate of interest income that will be earned.

    Investors are also welcome to look at our published historical performance reports that we update in real time to show status of the platform. We break this down by program, loan grade, and through a number of factors so investors can get a feel for how similar loans have performed. We’re all about transparency and are an open book when it comes to performance.

  • If I invest in a loan will I ever have to invest more?

    No, at no time will FlipLend ask you to provide more funds. Nor is there ever a commitment or requirement to do so.

  • Do you recommend particular investments?

    FlipLend strives to present investors with relevant information on investment opportunities laid out in a clear and concise manner to enable you to make the most informed decision with the least work. Nevertheless, we make no recommendations about the suitability of any particular investments and each investor must make its own decisions as to each investment opportunity.

  • What security is acquired upon investment?

    Investors will acquire a borrower payment dependent promissory note (a “Platform Note”) from FlipLend Funding Corporation, a wholly-owned subsidiary of FlipLend Corporation. The Platform Note is an unsecured, limited recourse obligation of FlipLend Funding Corporation that corresponds with an underlying mortgage loan originated on the FlipLend Platform. Payments under the Platform Note are made when, as, and if payments are collected by FlipLend under the underlying mortgage loan, net of certain transaction costs.

  • Are the Platform Notes secured?

    No, the Platform Notes are not secured. The mortgage they correspond to is secured, but the Platform Notes themselves are not.

  • Are the Platform Notes investments in real estate?

    No, the Platform Notes are not investments in real estate. The Platform Notes are more akin to participations in mortgage loans.

  • Have regulators reviewed the Platform Notes?

    The Platform Notes are being offered in reliance on an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”), and are not required to comply with specific disclosure requirements that apply to registration under the Securities Act. Neither the Securities and Exchange Commission nor any state regulator has passed upon the merits of or given its approval to the securities, the terms of the offering, or the accuracy or completeness of any offering materials.

Lender Program

  • How do you work with Lenders?

    We built our application from the ground up to allow broker accounts to manage multiple borrower profiles at once. This makes it incredibly easy for brokers to bring their client base to FlipLend, giving the borrower a simple process and the fastest closing times possible.

  • Do I need to be a licensed mortgage lender?

    Certain states do require licensing in order to broker loans. We will verify your licensing for required states as part of your signup process as a broker.

  • Do you charge an application fee?

    Depending on the loan program, we may charge an application fee after the initial prequalification.

  • Can I set my own fees on top of yours?

    Yes, you can. You have the ability to negotiate with your client on fees, but the total fee between FlipLend and brokers is hard capped. Fee caps vary by program, but this will be clearly designated for brokers when they are applying on behalf of their client. This approach gives you flexibility to modulate up and down, but ensures all customers of FlipLend receive a fair and compliant total fee.

  • What do you need from my clients?

    We need similar documentation that a borrower would need if they came to us directly. In addition, we’ll generally require an authorization from the customer that they have permission for us to work with the broker on their loan.

  • Do you interface with them directly or through me?

    FlipLend understands the borrower is the broker’s customer. We try hard not to get in between that relationship. Minimal communication actually occurs between FlipLend and the end customer. The two touch points are the authorization and the final loan documents at closing that have to come from FlipLend. We make the documents as minimally branded and least invasive as we can.

  • How do I get paid in the transaction?

    You get paid at closing with escrow net funding your fee. We calculate fees as part of the closing package and net them out of the final amount released to the borrower. You recieve those funds when the transaction completes escrow closes.

  • Does FlipLend table fund?

    FlipLend is working on a table funding process that should be rolling out soon, but currently this is not something we support.

Referral Program

  • Do you offer a referral program?

    Yes, FlipLend offers a referral program. There are both compensated and non-compensated forms of referrals.

  • How is this different than being a broker?

    The referral program is designed to be a simple introduction for us to a friend or colleague that needs a loan. This may or may not be compensated upon closing for the person who referred the borrower. Compensation options depend on the type of loan.

    The broker program on the other hand introduces the broker as the point person on behalf of the borrower throughout the entire process. That broker is the shepherd of the process from beginning to end and they are licensed by the state to be able to do this. It is generally it is the full-time job of that broker. If you are a fully licensed mortgage broker, we recommend you check out the broker program instead.

  • Does this make me an affiliate?

    If you're simply interested in sharing the awesome experience of getting a mortgage at FlipLend, you're free to do so. We'll track who you’ve referred and give you kudos for helping us get our message out to more borrowers who need better financing options.

    If you want to earn money for doing so, then yes, you will join our affiliate program. You can sign up here to learn more.

  • What loans qualify for the referrer to be compensated?

    If you're interested in making money by referring borrowers who want to take commercial purpose or business use loans in one of our investment property programs, you can earn compensation when referred borrowers close loans. Specifics of the program will be detailed when you signup.

  • What are your standard economics?

    The economics vary by loan program but are generally structured as a percentage of the total revenue FlipLend earn on the loan. These amounts are often attractive, and we have affiliates that earn hundreds or even thousands on loans they close every day.

  • What tools do you give me to refer?

    Referrals can be done in a variety of ways. First and foremost, we provide a way to enter email addresses of referrals and we’ll send them an email on your behalf introducing FlipLend. Also, we give every user a unique link with a code on the end that they can forward, message, or simply tell to another customer. You're also free to casually share the message of FlipLend via word of mouth, but if we don't have the tracking, we can’t give credit for the referral.

  • How do you track my referrals?

    Should they click and signup through the unique links or emails, we'll automatically link their account to yours to mark that they are a referral. When they close qualifying loans, you will get paid.

  • How do I get paid my commissions?

    We pay out affiliate commissions on a monthly basis. We'll bank details from you and push money to your account when you've accrued funds owed from referred loans that have successfully closed.

Bridge Loans

  • What is a Bridge Loan?

    A Bridge Loan is a short-term mortgage used to acquire a property quickly. Generally this financing is used until permanent financing is found, the home is resold, or it is rehabilitated and then resold.

  • Who needs this kind of loan?

    Property investors that are fixing and flipping properties are the most common customers of FlipLend Bridge Loans. Anyone buying properties on market or in distress, rehabbing, and reselling is a potential customer for us.

  • How are you better than alternatives?

    We are confident that we have produced a truly unique and best-in-class borrower experience. Our proprietary technology allows us to offer our customers a simple process, fast close and reliable source of capital coupled with our industry expertise and dedicated support every step of the way. We understand the needs behind rehab financing, resulting in the development of our unique pricing structure that favors experienced borrowers. The more experience you have, the larger the discount we can pass back to you.

  • How fast can I close my financing?

    FlipLend can close Bridge Loans in days from when the borrower provides complete documentation. We’ve closed loans in as little as 2 business days from first borrower contact and strive to close everything in under 10. If our BPO has completed, third party coordination is complete, and you’ve met the minimum documentation requirements, we can close in 1-2 days from that completed file.

  • What states are you lending in?

    FlipLend currently finances Bridge Loans in Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Michigan, Missouri, North Carolina, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and West Virginia and is expanding quickly.

  • Do you provide rehab financing?

    Yes, we provide rehab financing. We consider both the as-is value of the property as well as the after repair value to be able to extend you funding that works and can finance both the acquisition and repairs. If you want to see an example, go ahead and apply, enter basic loan details, and we’ll show you the amount of capital and we can extend and the associated rates.

    Please note, we do not finance land or ground-up construction. Only light to moderate rehab projects will be considered.

  • Are rehab loans fully funded at closing?

    FlipLend generally reserves the rehab funds as a holdback that’s held in escrow until we’ve proof of work and home value increase. The funds are earmarked for the borrower but not released until this point when a draw is done.

  • What is your draw process like?

    The process for obtaining a draw is very simple. You can request a draw from your borrower dashboard and drag-and-drop your photos, receipts, and other proof of work. Once we review promptly, your funds will be released.

Rental Loans

  • What is a Rental Loan?

    A Rental Loan is a medium-term loan for a single income-producing rental investment property. It is underwritten primarily against the property value and the cash flow of the property itself, with less emphasis put on traditional credit factors.

  • Who needs this kind of loan?

    This loan is tailored towards the small operators who have one or a small number of rental properties that are successfully producing cash flows sufficient to pay a mortgage. These operators might be holding all cash and want to buy more or could be financing the properties with bridge financing and are looking to refinance to more permanent capital.

  • How are you better than alternatives?

    FlipLend combines a simple process, reliable terms, and excellent execution, even down to the single-asset level. While many large private equity firms who do Portfolio Loans market their “single-asset” programs, they aren’t optimized to handle the borrower who has one or a few properties. With FlipLend, you can rest assured that requirements will be simple, you’ll close in days, and we'll find you the best rate possible using our advanced technology platform. And, if you buy another and want to come back for a second loan, no problem. Your information is saved and your next loan will be even faster.

  • What are the requirements for financing?

    In addition to the standard basic information, FlipLend will need an appraisal of the property and information about the net cash flow income from renting.

  • Is this kind of like a Portfolio Loan?

    This is the same audience, the same scenario, and is similar in how it’s underwritten on an asset-by-asset basis, but the Rental Loan is one mortgage for one property.

  • What states are you lending in?

    FlipLend currently finances Rental Loans in Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Michigan, Missouri, North Carolina, Nevada, New York, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, and West Virginia and is expanding quickly.

  • Don't banks provide financing for rentals?

    There are traditional conforming products for investment properties, but if you ask a seasoned real estate operator, these don't adequately cover the needs of the borrower. That's why we see so many of the 14M rental homes in the US held all cash by large and small operators alike.

Consumer Loans

  • When will you be live with consumer mortgages?

    We are launching general availability of our first consumer mortgage products in 2015 but an exact date has not yet been specified.

  • Which types of consumers are you focused on?

    We expect these to focus on non-traditional customers that fall outside the conforming mold. There is a huge need and we can't wait to help.

    Specifically, we see the opportunity to assist those who are small business owners, independent contractors, entrepreneurs, service workers, visa holders, switching jobs, higher debt, high asset, on a tight timeframe, repairing credit, building credit, and more.

  • What specific programs will you offer?

    We don’t have specifics at this time but are creating multiple flexible programs with an array of investors to solve for the customer needs we see.

  • Is the process any different than a traditional mortgage?

    The process is simple, fast, reliable, and all online. Depending on the product there will be varying levels of personal, financial, and property documentation required, but we make all of that easy with a simple user interface that’s accessible 24/7, plus technology to automate the collection of that data where possible so you don’t even have to provide it.

    While we expand credit to those banks traditionally don’t, at the end of the day you still receive a standard mortgage, on your property, in your name, with no catch. We just do the hard work of finding investors who will fund it so you can own the home you’ve been dreaming of.

  • Will these be higher rates than traditional mortgages?

    Maybe or maybe not. We judge every situation based on its objective risk to the investor. There are many factors that play into that analysis. Often times borrowers who are outside the bank lending guidelines are just as reliable as ones who are inside of it and would not require higher rates to compensate for risk.

  • How do I know if I am non-conforming?

    There are many attributes of a loan situation that can result in it being non-conforming. Such factors include debt-to-income ratio of greater than 43%, credit impairment, large loan amounts, interest-only structures, and much more.

    In the current climate, if a bank has told you know, it’s more than likely that you need a non-conforming loan and a lender like us that’s willing to be more flexible in our financing.

Miscellaneous

  • Can I both borrow and invest?

    Yes, user accounts on FlipLend support borrowing, investing, and even brokering for that matter. The same individual can sit across those different roles no problem.

  • Are you hiring right now?

    Yes, we are, across many roles. If you’re interested you should head over to our careers page to learn more.

  • Is your website secure?

    Yes, our website is secure and your private data is safe. We take security very seriously. Your web connection to the site uses TLS 1.2 with encryption and authentication using AES_128_GCM and ECDHE_RSA verified with a VeriSign Class 3 Extended Validation SSL CA certificate.

    In addition, we bring in some of the most advanced third parties in the world to perform audits frequently. These include rigorous security scans, penetration tests, and security assessments. We work with the best to keep your data safe.

  • Who can I talk to for support?

    We're standing by. Please call 1-888-221-6663, Support@tierralc.com or live chat with us if you need help at any point.


Still can't find your answer? Send us an email to Help@tierralc.com and we'll be in touch.